Support

Answers first. If none of these fit, write to us.

Email william@seriantech.org. Include your company name, and the job reference (it looks like WM-0003) if the problem is about one particular job. We answer within one business day.

“Clock in” is greyed out

This is the product working, not a fault. Clock-in unlocks only when your phone places you inside the job’s radius. The line directly above the button tells you how far out you are and how much closer to get.

If it stays greyed out while you are standing at the site:

• Give the phone a moment in the open. Indoors and between tall buildings the first fix can be tens of metres out, and the app refuses a fix it does not trust rather than guessing.
• Check location permission: Settings → WorkerMeter → Location should be While Using the App, with Precise Location on. Precise off is the single most common cause.
• If the address itself is wrong, only your office can fix it. Send them the job reference.

I cannot submit the job

Both photo sets are required. A job needs at least one before photograph and one after photograph before it can go to the office. The Evidence section on the job screen shows the count of each.

I do not have an account

Nobody signs themselves up. Your office issues you a code, and that code decides which company you join and what you can see. Ask your administrator for one, then choose I have an invite code on the sign-in screen.

Codes work once and expire after 14 days. If yours has expired, ask for a new one.

I forgot my password

Choose Forgot your password? on the sign-in screen, on the web or in the app. We email an eight-digit code to the address on your account; type it in with the password you want instead. The code lasts fifteen minutes and your old password keeps working until you use it.

If you know your current password and just want to change it, you do not need a code: Account on the web dashboard, or You → Change password in the app.

I want to delete my account

You can, on your own, at any time. In the app: You → Delete account (administrators: Account → Delete account). On the web: Account, at the bottom. Confirm with your password. Your sign-in and personal details are removed at once. Evidence already attached to submitted jobs stays with your company’s record, with your name removed; the Privacy Policy explains why, and how to ask for that too.

A photograph did not save

Photographs upload in the background so the shutter is never blocked by a bad signal. The camera screen shows a count of anything still sending, and warns you if you try to leave while an upload is in flight. If you close the app before that finishes, those frames are lost and need retaking — that is a known gap we are working on.

Administrators

• Adding a worker: Team → Invite a worker. The code is emailed to the address you entered, and shown on screen as well so you can read it out to someone standing in front of you.
• Sending a job back: open the job from Review and say what needs fixing. The worker sees that note on their own job screen.
• Reading the trail: a job’s Trail shows every clock-in, including the refused ones, with how far out the worker was.

Privacy and your data

What is collected and who can see it is set out in the Privacy Policy. To request a copy of your data, or its correction or deletion, email william@seriantech.org.